Our Returns PolicyItems purchased from Life-Gear.com can be returned for a refund as long as:
- You notify us within 14 days of delivery
- We receive the returned item(s) in unused condition and still in the original packaging
Please note that our returns policy does not apply to made-to-order items, so be sure to check your specifications carefully if ordering custom-made products such as chain slings, hoists and wire rope slings.
If you have a Life-Gear account…To request a refund, simply log into your Life-Gear.com account and go to Order History (in the Account Management section).
Select the order you would like to return to begin the returns process.
If you don’t have an account…If you weren’t logged in when you placed your Life-Gear.com order, don’t worry. Email firstname.lastname@example.org with the following information:
- Your order reference number
- The item(s) to be returned
- Why you wish to return your item(s)
Once we have received your returned goods, refunds are normally processed within 7-10 working days. Refunds to PayPal may take 5-10 working days (that is, Monday to Friday), whereas credit/debit card refunds can take 3-5 working days. If you have any questions about our Returns Policy, please contact us today.