Delivery FAQs

Got a question about your Life-Gear.com order? Before you get in touch with our customer services team, please take a look at the frequently-asked questions listed below. We may already have answered your question!

If your question is not included among the FAQs on this page, please don’t hesitate to contact us for assistance – our email address is sales@life-gear.com, or you can freephone 0117 9381 600 to speak to a member of staff.

When will my order be dispatched?

We strive to dispatch every order as quickly as possible.
  • Orders placed before 3pm on Mon-Fri will usually be dispatched on the same day. (Note that items dispatched on a Friday will generally not be delivered until the following Monday.)
  • Orders placed after 3pm will usually be dispatched on the next working day. (Our working days are Monday to Friday.)
  • Orders placed on weekends or bank holidays will usually be dispatched on the next working day.

How long will my order take to arrive?

Most orders are sent via a next working day delivery service, so you will normally receive your items on the first working day after they have been dispatched (see above). However, while the carriers we use are very reliably, we cannot guarantee that your items will arrive on the next working day.

Please note that, due to the service restrictions of our third-party carriers, we are unable to provide next working day delivery to the following locations:
  • Scottish Highlands
  • Offshore Scottish Islands
  • Northern Ireland
  • Republic of Ireland
  • Channel Islands
If you have any further questions, or if you need an upgraded delivery service, please get in touch with the Life-Gear.com team.

Can I collect my order instead of having it delivered?

Yes – our Click & Collect service is a great way to save on delivery charges. When you place your order online, simply select the ‘Collect From Depot’ option and choose your nearest Life-Gear.com depot. Click here to view our depot locations.

If you wish to place an order and collect it on the same day, we recommend that you contact us before you set out – this will give us time to ensure that your order is ready for you upon arrival. Please ensure that you have suitable transport for your goods as some items are quite large.

Do your prices include VAT?

All of the product we sell are subject to the current VAT rate. As you browse our website, you should notice that all prices are listed both with and without VAT.

I’ve forgotten my password – how can I access my user account?

On the login screen, you should see a forgotten password option (‘Forgotten your password? Click Here.’) When you select this option, you will be prompted to enter your email address – our system will then send you an email containing a password reset link.

How do I return an item?

You must notify Life-Gear.com within 14 days of delivery if you wish to return one or more items. Here’s what to do:
  • If you have a user account: Go to Account Management > Order History, find the order in question, and select which item(s) you wish to return.
  • If you do not have a user account: Email returns@life-gear.com, quoting your order reference number, the name(s) of the item(s) you wish to return, and your reason for returning your order.
Once you have notified us, we will give you an authorised returns number, along with instructions for sending your item(s) back to us.

Items must be returned unused in the original packaging. A restocking fee may be charged. You must include your authorised returns number when you send back your goods.

Once we received your returned item(s), your refund will usually be processed within 7-10 working days. Please note that delivery charges will not be refunded.

If you have any queries regarding returns please call us on 0117 9381 600 and ask for our returns department.

NOTE: Certain items, including chain slings and wire rope slings, are made to order and thus are not covered by our returns policy. We are unable to offer refunds on these products, so please ensure that all specifications are correct before you place your order.

If you have any further questions about our returns policy, please contact Life-Gear.com via email or telephone.

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